Terrible Service & Rude Management
Rated this place:
What was supposed to be a pleasant night out for me, my family and friends, and the last night of my holidays in Canada, turned instead into a nightmare of an experience thanks to the lack of manners and right out rude and sarcastic behavior by staff and management at Banu.
As an events and conference organizer for a large multi-national company and an avid traveler I have the opportunity of experiencing the best and sometimes the worst of what the culinary world has to offer. I expected nothing but a warm and welcoming atmosphere at Banu. However, from the moment I entered the restaurant I was bombarded with what can only be described as orders: You must sit here, you may not move, the billing must be done like this, you must order now or you may experience long delays in receiving your main course etc- and this all before I even received my appetizer!
After what can only be described as an OK meal and poor service we received our bills. At this stage my company and I noticed several hidden costs for items such as extra bread or pistachios. Now, I mention this not because I am averse to paying 3 $ for a handful of nuts but we were simply not made aware that items such as this, that in other establishments you receive as something to nibble on while you wait, were served at a cost. The final straw was the error in billing. I requested that my bill was split 50-50 onto two credit cards. What I received was 100-50 distribution on two cards. When I went to the hostess to alert her to the mistake I also implied that the least the establishment could do was to offer complimentary tea. Now, I don’t even like tea- the point is I was expecting something to remedy the disappointment we experienced up to that point. Instead, all I heard was a loud and sarcastic laugh by the person behind the counter at the grill.As we were exiting I asked the person laughing, whether she was the manager of the venue, to which she replied ‘I am the owner’. When I inquired about a method of feedback on the restaurant she proceeded to tell me, in an unfriendly and confrontational manner, that I could tell her directly. Now how I provide feedback is up to me isn’t it? Or can patrons of Banu only provide feedback as it suits ‘the owner’?‘The owner’ created a very hostile atmosphere in her approach towards a customer not satisfied by the service in her establishment. Suffice to say she raised her voice in her own restaurant and proceeded to yell at me with a knife in her hand, calling me ‘tacky’ and telling me and my company to ‘get out’.I think this behavior is not only unacceptable but petty and does not belong in North American culture!
I strongly suggest that ‘the owner’ of Banu is kept away from customers until she is educated on the art of customer care.
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