Our Faves

Roomy Home response to claims of poor quality

Rated this place:

We pride ourselves in providing excellent customer service and every attempt was made to resolve this clients concerns. Every one of our pieces is covered by our warranties however they only apply to normal residential use and care without evidence of abuse. Each of our products is carefully made by our local woodworkers who take pride in their work. The client was shown a sample of the stain and hardware at the time the order was placed and all formal drawings were signed off. At our last meeting in person, this client clearly explained that she had turned on her hairdryer and held it to her furniture to see if the finish would be affected by extreme temperatures. As a result, the abnormal reaction of the stain cannot be covered by our warranty. ”

Poor quality and terrible customer service

Rated this place:

Our experience at Roomy began quite pleasantly with what seemed to be great customer service. However, the moment that we had a problem with our furniture, Roomy always seemed so shocked and surprised because they “…had never seen anything like that before”. My husband and I bought 3 custom pieces from Roomy and spent $3400; a TV unit, a small filing cabinet, and a console table to be used as a desk (no drawers). We didn’t mind spending the money since we were getting exactly what we wanted. We have no complaints about the design of the furniture, as it was exactly as promised. Our problem was with the quality. After picking up our items and unwrapping them we noticed that the TV unit had a scratch on the side exposing the wood under the stain, bent hardware, and a knot that had fallen out and had not been glued back in. Upon contacting Roomy, Corinne (Senior Designer, Manager), she was shocked and blamed the woodworker for not inspecting the product carefully. She agreed to have the unit picked up, fixed, and returned at no extra cost. In addition, she extended a 10% refund on the TV unit for our trouble. Corinne also recommended that I take some green painters tape and mark off anything else that I see wrong with the unit so that the woodworker could fix it. We were happy with her suggestion and did as instructed. With my tape, I must have marked at least 7 other noticeable deficiencies. The biggest one was a huge finger print left in the stain on the top side of the unit. I later came to learn that the stain is sprayed on. It was sprayed so thick that the finger print left a huge dent. We had the unit refinished and returned. However, only 2 of the 7 deficiencies were actually resolved. And as for the hardware, the same cheap piece of hardware was used. I don't have enough space for the rest of my review. If you want to hear more or see photos please email me at vanessa.feedback@gmail.com

Storage furniture

Rated this place:

Everything here has a dual function, which is what I love most about the place -- a bed isn't just a bed, it can fold up and you can tuck away all your out-of-season clothing. Or your headboard has a secret compartment where you can store more stuff that would just look cluttered in a small space. I appreciate this place because my room is currently extremely cramped, and Roomy manages to blend style and function nicely. Just remember, you get what you pay for here (they aren't cheap).

• Favourite thing(s) at this place:
• storage furniture