Tula West Yoga - Unprofessionalism
Rated this place:
I am a fitness enthusiast. I have been a member of gyms for years and teach fitness classes as well. I have come to expect a certain level of service, that unfortunately Tula West Yoga Studio was unable to provide. While I was impressed by the helpful, energetic demeanour projected by the instructors at the Central Tula, I had a very adverse encounter at the Tula West Studio with the owner.
I am a repeat customer that generates referrals for the business and was completely shocked and appalled by the treatment and lack of professionalism extended to me on July 23rd, 2009.
It is clear from my experience that upper management have become complacent about their business interactions. The owner, Shannon, was belligerent and degrading. I had brought a referral and my friend sat doing nothing during most of the class due to the lack of options for intensity. The instructor/owner created a very tense atmosphere, speaking in a tone reminiscent of a drill-sergeant. The instructor was unable to create a relaxing atmosphere, nor was she able to give options for less advanced participants. At one point in the class I was not lying with my “head toward the mirror" and was told to change my position. I said I was comfortable where I was and she responded, “Is there something wrong with you?” I found this very intrusive and felt very uncomfortable.
After class she persisted to ask me if something was wrong with me. I responded that I could give her feedback on the class if she liked, and her response indicated to me that she was not actually concerned; she became very indignant and told me that I was never allowed back in her studio! She was completely reactionary and this is not behaviour I would expect from a business owner.
Tula West Yoga Studio is not an environment where you can feel comfortable voicing concerns or offering feedback. Read a detailed report: http://www.ripoffreport.com/reports/0/472/RipOff0472812.htm
Was this helpful? Yes
(0 found this review helpful) |
Link