Ladybug Florist

Ladybug Florist

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4 reviews

  • 513 Church St
  • Toronto, ON, M4Y2C9
  • Website
  • (416) 922-9971
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details for this place

Price
$$
Good for Kids
No
Credit Card Accepted
Yes
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Flower shop

Rated this place:

Claire and her straff always provide the nicest flower arrangements and great customer service on the phone or in person.

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Poor Service and Quality

Rated this place:

Did not provide the bouqet that I ordered. Sent holiday-themed arrangement instead of spring bouquet of flowers for soemone who does not celebrate Christmas! Very insulted. Customer service will not admit mistake and still charges for new delivery for flowers days after the flowers were to be delivered. Should admit their mistake and strive to correct error immeadiately. Will not take responsibility of their mistakes. Very unhappy and will not do business with them again.

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posted Dec 18 2009

SoJu

Foodies from Portugal Village

Pathetic Customer Service - Wrong Flowers

Rated this place:

Ladybug Florist

We ordered a bouquet of flowers for our coworker's 20th anniversary. A lovely, colourful, spring like bouquet with many different varieties. Just now, they delivered a pathetic, tiny square vase consisting of TWO red carnations and some gold Christmas plastic ornaments. The right and wrong bouquets look absolutely nothing alike, and the one they sent is much cheaper. We just phoned the store and they refuse to take responsibility. Instead, the customer service rep is blaming the delivery driver - despite the fact that the card inside is correct, which means the mistake happened in-store. They are refusing to send a replacement until next week even though our coworker will be on vacation by then. As well, they are expecting our office to babysit these wrong flowers, and to have them in excellent condition for the delivery person to pick up next week when they finally deliver the right ones. Disgusting.

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Flower shop

Rated this place:

Really nice roses

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