Ripping off customers!
Rated this place:
I just went to Ten-Ichi for an all-you-can-eat dinner and it was my second time going there. The first time around I went with my family (party of 6) and when they brought us our cups, it reeked of a "dirty towel" smell...Whatever they used to dry our cups after washing them was definitely not clean. However, our waiter was really nice about it and promptly changed the cups for us.Today, 3 years later, I went with my boyfriend and was seated within 20 minutes. The waiter I had three years ago, was now the host at the door. Our first order consisted of 3 orders of salmon sashimi, 1 order of white tuna, 1 order of arctic clam, 1 order of shrimp, and 1 order of red snapper. We were told that each order consisted of 3 pieces, and when the plate arrived, we received 3 pieces of salmon, 2 pieces of arctic clam, 2 pieces of red snapper, 2 pieces of white tuna, and 5 pieces of shrimp. We didn't complain, but proceeded to order another 15 pieces of salmon, and 5 pieces of white tuna, 20 in total, along with other dishes.Twenty minutes later...when THIS order came, we got 10 pieces of salmon, and 5 pieces of white tuna, which was less than what we ordered again! So we began to test this theory that they were always going to give us less sashimi than what we ordered because really, sashimi is quite possibly the most expensive dish on the menu.Our next order for sashimi was 20 pieces of salmon. It took 40 minutes to come, and yup - they gave us less again. The waitress gave us 10 pieces, to which I finally spoke up and said, "we ordered 20". FIVE minutes later, she comes back with the additional 10 pieces we ordered.Last but not least, when the bill came, they added a 10% gratuity on TOP of GST and PST. When my boyfriend went to speak to the host, he claimed that they had a "new" system that "accidentally" did that. We got our bill fixed and didn't end up tipping them because we just thought that it was really dishonest of the restaurant to do that.
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