the experience means more...
Rated this place:
I want to note the positives first - the food is quite good, besides the cold pizza my friend was served. The staff is extremely friendly, helpful and attentive. The service itself is sloooooow. We waited 1.5hrs for our mains to come out and weren't even comp'd some apps for the wait time. So here's the experience:
I made reservations here for the patio for a group of 14 for my 30th birthday. Two different people contacted me on 2 different days to confirm my reservation. Upon arrival, I noticed that the patio was full. When we got inside I was told that unfortunately they had the patio booked 2 weeks prior and they were going to put us in their best private room. Off to a terrible start as two employees confirmed my reservation 3 and 2 days before. To me, it was a guaranteed group so they filled up the patio before we got there. As mentioned before, we waited 1.5hrs before any of us got our main dishes. There were a number of issues that arose throughout the evening and we had made numerous requests to speak with the manager. Each time, the manager sent a server to take care of the matter. Close to the end of the night I was so fed up with the managers attempts at evading dealing with the issues that I approached him myself. He allowed me to voice my disappointment with my experience, however, I had to demand to have my meal refunded and also to use the card he gave us for "next time" on the same night. There is NO WAY I will ever return to or even recommend this restaurant to others. It's very unfortunate, because the food is quite good, the staff is great (albeit slow) the patio is great, but the management is terrible.
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