Terrible customer service
Rated this place:
I have never had a worse gelato experience than my trip to Il Gelatiere. I went with a friend and bought 1/2 kg of gelato. We walked in and asked which were dairy free (there were only around 8 flavours that fell into this category) and by the time we had asked for our 3rd sample, the woman at the counter snarled at us and asked if we planned on eating our entire 1/2 kg in samples. I sort of laughed, thinking she must be joking (isn't the whole gelato experience about being able to taste the selections before deliberating on a favourite?), especially because we were even sharing samples. When I asked to try the strawberry, she snapped that people never ask to try the "normal" flavours - we make them with fruit, so they taste like the fruit. But frankly, every gelato place is very different, and just because I like lemons doesn't mean I will like your lemon gelato. She said, people normally only request to try our good flavours, like chocolate (because I guess people don't know what chocolate ice cream is like). Whatever, she gave us the sample but by this point I was so pissed off by her attitude that we just ordered. At this point she said, which of you has the dairy allergy, and so my friend pointed at herself, and then she says to me, here, try this chocolate hazelnut, you'll like it. I was shocked. I don't even LIKE those flavours. I always order the fruit flavours. I never asked for the sample, and after she begrudged us the ones we ASKED for, she insisted on me taking one I DIDN'T ask for, that was about 5 times the size of the ones she gave us before. I declined about three times before I basically got embarrassed by her condescension and took it. Then she told me my gift certificate had already been redeemed and wanted me to pay, and it turned out to be some accounting error on the part of her staff, but the way she dealt with it, and already angry about the experience ordering, it left me ready to leave the entire order and walk out the door.
Was this helpful? Yes
(0 found this review helpful) |
Link